INFORMATION

TERMS & CONDITIONS

By accessing as well as ordering from Josefin C. you agree to these terms and conditions. These terms and conditions apply to all agreements you reach with Josefin C. If you do not agree with them, you may not use and access this website.

Josefin C. is designed to provide you with the best high fashion experience on the Internet. All deliveries and services shall be performed according to Josefin C.’s terms and conditions. Unless Josefin C. has expressively agreed to the validity of the terms and conditions in writing, we will not recognize any provisions of you which conflict or deviate from the terms and conditions.

 

PRODUCT PRESENTATION

Please note that we have made every effort to render colours accurately. However, due to the display and colour capabilities of your computer monitor, the colour and/or representation might not be exactly the same as that of the actual item. We cannot be held responsible for the colour accuracy of your computer monitor.

We strive to present the most recent and reliable information on Josefin C. However, there may be occasions where certain items are in limited editions and therefore they may not always be available. We may not be able to replenish the stock on our website once an item is sold. In case you are interested or have any questions regarding an item, do not hesitate to contact us at info@josefinc.se.

 

PURCHASES

In order to make purchases through Josefin C., you will be requested to register with our website, which means providing us with your personal details and contact information. The information that you provide must be correct. When ordering items, you will be requested to provide us with your payment details. It is your responsibility to provide valid and correct information and that you are the person referred to in the billing information provided.

The contract between you and Josefin C. begins once you place an order. When placing an order at Josefin C., we will send you an acknowledgment to your email address. Please note that you have to provide us with a valid email address in order for you to receive an electronic order confirmation. When placing an order at Josefin C. you accept the legal terms and conditions provided by and set by Josefin C.

If the item you have ordered is out of stock or does not meet our standard of quality, we will notify you by email and refund your payment within 30 days of being advised that the item has become unavailable.

We reserve the right not to accept your order if we are, for example, unable to obtain authorization for your payment. We also reserve the right to refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We reserve the right to cancel any order not accepted, accepted or in transit, if there is a pricing error. We strive to always display correct information on our website, but do accept that occasionally, errors happen. In the event of such an occurence, we will contact you as soon as possible, to tell you of an eventual cancellation and the price change.

 

PAYMENT

Josefin C.'s payment options include payment made with a credit card. We accept Visa, American Express and Mastercard. The prices are given in SEK or Euro and include VAT, unless shipping destination is changed at checkout to a destination supposed to not be charged inclusive VAT. Please note that shipping is not included in the price displayed in the shop, but is calculated as an extra charge. The shipping cost will be included when you check out your selected items. Please note that depending on where you choose as your shipping destination, you may be subjected to duties and taxes once your article of purchase is entered into your country of choice. These are not calculated as a part of your purchase. Your credit card will be charged once you check out the items and the electronic order confirmation is sent to you. We will process your orders once we receive a receipt of your payment.

All transactions are processed by STRIPE, who enable secure online transactions.

We strive to keep your orders as well as payments as secure as we can, however, in the case that a third party reaches unauthorized access to any customer data, we will not be held responsible for any loss on your side.

 

DELIVERY

We strive to deliver your purchased items as soon as possible. Please not that during sales periods the order process is slower.

All orders are processed as soon as the transaction is complete. Minimum shipping charges is at least €20/ SEK65. When the items leave our warehouse you will receive an email containing your tracking number. If you wish to track your shipment please visit www.postnord.se for domestic shippings, or www.dhl.com for international shippings. You can also email us at info@josefinc.se, and we will assist you.

Please note that any extra taxes and duties due to the destination country are the responsibility of the customer.

 

DELIVERY & SHIPPING

We strive to deliver your purchased items as soon as possible. During sales, though, we do have a slower order process. All orders are processed as soon as the transaction is complete. International shipping cost is €20 at the lowest. When the items leave our warehouse you will receive an email containing your tracking number. If you wish to track your shipment please visit POSTNORD for domestic shippings or DHL for international shippings. You can also email us at info@josefinc.se and we will assist you.

Please note that any extra taxes and duties due to the destination country are the responsibility of the customer.

 

SHIPPING DOMESTIC - POSTEN

POSTEN operates Monday to Friday for Sweden-based customers, thus we only process orders during these days. Packages can be collected at your local post office. Please note that packages not collected within 14 days are returned to Josefin C. Normally deliveries take approximately 1-3 workdays, but we are not held responsible for delayed deliveries since we are not accountable for unexpected proceedings. The domestic shipping rate is 65 SEK.

 

SHIPPING OVERSEAS - DHL EXPRESS

The lowest international shipping cost is €20, and it should take 4-5 business days depending on the country. However, we can not be held liable for any delays when we have no control over unexpected events during shipment. Please note that packages that are not retrieved within 14 days will be returned to Josefin C. For additional information on shipping, please visit www.DHL.com

 

RETURN AND EXCHANGE

If you wish to return or exchange an item, you may return the item within 14 days from the date you received the item from us. You will receive a full refund for the items of purchase within thirty days from when we receive the item at Josefin C.. Please note that we will not refund the original shipping cost.

To complete a return at Josefin C., please abide by these instructions:

For domestic returns, please use Postnord's pre-paid label delivered with your order. Items being returned in any other way will not be delivered to us and thus we will not be able to process them.

For returns from outside of Sweden, please contact us at return@josefinc.se. We will book a DHL pick up for you. Please provide us with following information in your e-mail:

- Your order number and which items you wish to send back to us

- Your full name

- Phone number

- E-mail

-Adress (for the DHL pick up to take place)

The returned item cannot be used, washed, dry-cleaned, modified, or damaged. Items that agree with the restrictions mentioned above will not be accepted.

The product must be returned in its original package. Bags should be returned in their original dust bag, which must remain intact since we regard also the dust bag as a part of the product.

If the required conditions comply, we will process a refund. We cannot refund the original shipping costs. In case of doing a return, you are responsible for returning the item yourself. Please take note of how returning an item may incur a charge, depending on where you ship your item to.

 

PRINTING ERRORS

While we of course strive to display information as correct as possible, there sometimes occurs misprintings and faulty information on our website. If this happens, and it should affect your purchase in any way in the forms of, for example, pricing errors, faulty garment informations, or the alike, we will inform you as soon as we notice, and amend it. Please note that we reserve ourselves the right to cancel any order, in transit or otherwise, that has been sold at an incorrect price.

 

COUNTRIES & CURRENCIES

If your country is not in the list of countries we ship to, please send us an email to info@josefinc.se and we will help you in the best way we possibly can.

We sell in EUR to all countries outside Sweden and in SEK in Sweden.

 

FORCE MAJEURE

In the event of an event that stands outside of reason for us to control, for example, riots, natural disasters, industrial actions, impossibility to use any means of transportation, any regulations or legislations that take restrictive action, from a governmental body, et cetera. In the event that a Force Majeure should occur, we reserve the right to cancel or not fulfill the contract that has been established between Josefin C. and the customer.